Frequently Asked Questions

How do I place an order?

It’s easy!  We sell directly to you. Simply contact us by email, telephone or through our website. For website orders, please note that we do not accept payment online. When your order is submitted to us, we will reply with a quote, including the shipping cost. You will then be prompted to contact us with your payment information.

How do I clean the vinyl?

Normal day to day soil on the vinyl upholstery can be removed with neutral soap and warm water followed by a thorough water rinse.  Rinsing is important to clear all chemicals from the vinyl, which could otherwise cause premature deterioration.  Avoid harsh detergents and powdered abrasives.  Areas coming in contact with hair, body oils or perspiration should be washed frequently. Remove stains immediately to prevent the possibility of them becoming permanent.

Can I chose the color of vinyl?

Yes. Each product page has indicated what color are available for each model.

Can I obtain replacement parts?

All of our products have been engineered to require very little maintenance and designed so that most parts can be replaced by you, if necessary.

Can a drop be added to my table?

Due to various design and engineering considerations, drop sections must be ordered at the time of sale and cannot be added at a later time.

Can Flexion Distraction be added to any table?

Due to many design and engineering considerations, Flexion Distraction is only available on one model.

Why is the headpiece slipping?

If you notice that the Flexion/Extension Piston is slipping, do the following:

  1. Check the cable end of the Remote Control Lever (closest to the Flexion/Extension Piston) to make sure it is secured to the tab. Also check the integrity of the cable as well. If it is not secure or you notice fraying, you can order a new Remote Control Lever.
  2. Dust and debris may have collected in the mechanism. Clean it by spraying WD-40 into the slot between the tabs (located on the upper end of the shaft). For full penetration of the WD-40, flex and extend the headpiece several times by operating the Remote Control Lever on all Thuli tables (except on the Sport where you must squeeze the two tabs together). In the next day or two, apply 3-IN-ONE oil to the same area for lubrication. If you do not apply 3-IN-ONE oil, the WD-40 may dry out the mechanism, causing the slipping to continue.

What is the Warranty?

Our products are manufactured to extremely high standards and are thoroughly inspected and tested prior to shipping. We offer a limited lifetime warranty on workmanship and materials, excluding normal wear and tear issues and damages from misuse. We stand behind our products and can provide technical assistance and/or replacement parts, if necessary.

What are the shipping costs?

Shipping costs are based on the product ordered and delivery destination.  Please contact us with this information and we will promptly provide you with a shipping quote.

What are my payment options?

We accept Western Union, Transferwise, wire transfers and cash.  Although we do not offer financing, we are happy to work with any leasing company that you employ.